Online Reputation Management

As a business owner, you know your reputation can mean everything, and once things start to go south, they can pick up momentum like never before and leave you hurtling toward closure. This can come about in many means, and when it starts to happen, getting into damage control mode is important. Big Impact Online brings you the services needed to turn around a bad reputation, and to allow you to rebuild stronger than ever when it comes to your public perception online.

Uphill Battles

There’s no denying that trying to turn around a bad reputation is an uphill battle. It can take forever to gain a good one, and in minutes it can come tumbling down. We have seen this happen to businesses across the country for varying reasons, and whether deserved or not, we believe every company deserves a second chance. When you need to turn around your online reputation, you need the assistance of skilled and specialized individuals who have assisted others before. Big Impact Online will see you through it. 
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Negative Feedback Response

Let’s be honest, in today’s world there are those that just look to cause trouble because it’s seen as cool. These can be through fake reviews, ugly comments, and various other tactics which really have nothing to do with your business. When facing these challenges, the approach and means of engagement is important! You want to come out as the good guy, and Big Impact Online brings you the means to do just that.

Social Media

Social media is a great way to start in your business brand rebuilding. The ability to have a conversation with your audience and to engage them in a way that acknowledges their grievances, also allows you a platform to share your determination to make improvements. When a customer complains about your service, the main thing to remember is they are mostly looking for validation, for a company to say “I see you are upset, and it is warranted, here’s what we’ll do.” The right approach to a conflict can make all the difference, and direct engagement brings you that means.

Kill ‘Em With Kindness

Ultimately, the old saying holds true. When you are in the business of improving your business, knowing how to approach negative situations is key. Big Impact Online brings you the services and training needed to effectively do so. When your reputation is on the line, you want to ensure you are taking all the proper steps to correct it, and step one is calling in the pros at Big Impact Online.